Dumpster FAQ
[accordion][toggle title="How do I change or cancel an order?" state="opened"]
Simply call us with any changes. Please have your receipt and order number available for cancellation or changes to your order. All changes must take place one business day in advance to allow for processing. Cancelled orders may incur a cancellation fee; as terms and conditions apply.
[/toggle][toggle title="What if I need to keep my dumpster longer or have it removed sooner than anticipated?"]
All changes to your order must occur at least one business day in advance to allow for processing, as terms and conditions apply. There is an additional charge for keeping the dumpster longer than originally elected in your order.
[/toggle][toggle title="Will it cause driveway damage?"]
We highly recommends that the customer protect any surface where the roll-off is going to make contact with the driveway with a 4’ x 8’ sheet of plywood. Customer affirms that any right-of-way provided by customer (disclosed in delivery questions) for the roll-off dumpster is sufficient to bear the weight of all contractors’ equipment and vehicles required to perform the contracted service. The customer assumes all liabilities for damages to private driving surfaces, pavement or road surfaces and entire dumpster placement site. Our affiliates shall not be responsible for any damages to any private driving surface, pavement or accompanying subsurface of any route associated to perform the service that was contracted.
[/toggle][toggle title="Can I place the dumpster on the street?"]
It depends on the rules and regulations of your local municipality. Permits may be required. Please check with them directly.
[/toggle][toggle title="How much space do I need for the dumpster for delivery?"]
Please refer to the dumpster dimensions listed on this site for each dumpster type. It is recommended that you provide space to accommodate double the amount of the width and height of the dumpster to assure adequate height and space clearance. Also consider an additional 10’ for the door that swings open at the back of the dumpster.
[/toggle][toggle title="What are the unacceptable materials items for roll-off dumpsters?"]
Hazardous waste, dirt, industrial waste, chemical products, oil filters, herbicides & pesticides, radioactive material, solvents, paint (except completely dried latex paint cans, no liquids), other flammable liquids, aerosol cans, propane tanks, motor oil, transmission oil/lubricating/hydraulic oil/oil filters, contaminated oil (mixed with solvents, gasoline, etc.), antifreeze, appliances, petroleum-contaminated soil/lead paint chips, tires, batteries, computers, monitors, televisions, microwaves, fluorescent tubes, railroad ties, medical waste, asbestos, animals, barrels, all liquids. Material must be level at the top of the dumpster; nothing can be sticking out of the top. Additional requirements may apply based upon locality. The liability for appropriate waste remains with the customer as agreed to in the terms and conditions when contracting with us.
[/toggle][toggle title="How far in advance do I need to order?"]
When ordering online, you will see dates available for delivery on the calendar. All online orders must happen at least one business day in advance to allow for processing, as terms and conditions apply. Please note there is no guaranteed delivery time, so if a dumpster is needed first thing in the morning, schedule delivery for the day prior to ensure it is in place ahead of schedule.
[/toggle][toggle title="Is service available 24 hours?"]
Yes! You can order online anytime, however, all online orders must occur at least one business day in advance to allow for processing, as terms and conditions apply.
[/toggle][toggle title="What if I need an extra haul?"]
You can have additional hauls with your order. Please note you will be charged the full initial quoted amount for each additional service to the dumpster. However, your order confirmation email may contain a promotional code for discounts on additional service.
[/toggle][toggle title="What if the driver comes for delivery/removal and I am not ready for the dumpster to be delivered or removed?"]
An extra trip charge will create an additional charge from the initial quote. You will be charged for any additional trips, per the terms and conditions.
[/toggle][toggle title="Is it necessary for someone to be there when they deliver or remove my dumpster?"]
It is not necessary to have someone onsite for delivery or removal of the dumpster. However, please be as detailed as possible when answering the delivery questions, as the driver will use their judgment and place the dumpster in the safest accessible area. If an onsite contact is not available for delivery, you will be responsible for all charges involved with relocation of the dumpster should it be necessary. For removal; customer agrees to provide unobstructed access to the dumpster on the scheduled pick-up day; if dumpster is inaccessible, customer is subject to additional pick-up charges, as terms and conditions apply.
[/toggle][toggle title="Will I be billed for extra weight?"]
Yes, if your tonnage goes over the included tons quoted in your order you will be charged additional costs, as terms and conditions apply.
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Portable Toilet FAQ
[accordion][toggle title="Can I rent a toilet for one day only?" state="opened"]
Yes! Our Luxury Portable Toilets are perfect for weekend events, or even a one day party. Please order at least 2 days prior to your event whenever possible to ensure availability and delivery convenient to your schedule.
[/toggle][toggle title="Will the toilets be hygienic for my event?"]
Absolutely! Luxury Portable Toilets are reserved only for special events and parties, and are not used at construction sites.
[/toggle][toggle title="How far in advance do I need to order my toilet(s) and/or trailer(s)?"]
To ensure our Preferred Vendors can provide you with exactly what you need, we request that you contact them at least 2 days in advance of your event. For large events or highly populated job sites, a week or more lead time is encouraged. However, if you require same day delivery, most Preferred Vendors can accommodate you.
[/toggle][toggle title="Where does the waste go after the restroom has been serviced?"]
The waste is transported to a local waste water facility and disposed of according to the regulations and procedures required by the local governing laws.
[/toggle][toggle title="How do you keep the waste from freezing in colder climates?"]
Anti-freeze is typically mixed in with the deodorizing water that is placed in the tank. It works to keep the water liquid and unfrozen in colder climates. All products used are acceptable to local waste water facilities.
[/toggle][toggle title="Am I required to have a portable restroom on my construction site?"]
Most city ordinances specifically detail the requirements regarding portable sanitation on construction sites. Generally, inspectors require that a portable toilet is ordered and on site before approving the inspection. Additionally, OSHA requires a portable toilet on a construction site, as listed under the Safety and Health Regulations for a Construction Site (1923.51 (c) (1), 1926.51 (c) (3), (I), (ii), (iii), (iv)). For information regarding specific city or country ordinances contact your local Preferred Vendor.
[/toggle][toggle title="How often will my portable restroom be serviced?"]
The standard service is once a week so that the units are fully stocked with supplies, cleaned and sanitized. The standard fee includes once a week service. We can provide service more frequently if required.
[/toggle][toggle title="What happens if my portable toilet gets knocked over?"]
Contact your local Preferred Vendor as soon as possible to report the incident. They will then dispatch a driver to come to the site and make the necessary adjustments.
[/toggle][toggle title="Does a portable restroom on my construction job site really cut down on expenses and time?"]
You can reduce employee downtime by providing a convenient alternative to your employees spending invaluable time searching for a restroom because no restroom has been provided.
The following chart was developed in a study conducted by the Portable Sanitation Association International (PSAI). The annual cost of 10 minutes of wasted toilet time per employee, per day:
| Hourly Rate | 5 Employees | 10 Employees |
| $7.00 | $1,487.50 | $2,975.00 |
| $8.00 | $1,670.00 | $3,400.00 |
| $10.00 | $2,125.00 | $4,250.00 |
| $13.00 | $2,762.50 | $5,525.00 |
| $15.00 | $3,187.50 | $6,375.00 |
Formula: Hourly Rate divided by 60 Minutes Per Hour x 10 Minutes x Number of Employees x 255 Days Per Year.
For more information regarding this study, please contact the Portable Sanitation Association International at 1-800-822-3020.
[/toggle][toggle title="What are the rules for the ADA restrooms?"]
Our Preferred Vendors offer portable wheelchair restrooms that are ADA compliant for use on your construction site or special event. ADA units are large enough and obtain the proper elements to meet the standards that have been outlined by the Americans with Disabilities Act.
Specifically, the statute states that for single user portable toilets clustered at a single location, at least 5% but no less than one toilet unit shall be installed at each cluster whenever typical inaccessible units are provided. Accessible units shall also be identified by the International Symbol of Accessibility. The exception is that if portable toilet units are used exclusively by construction personnel who to not require the use of an ADA unit, you are not required to comply with this statute. (Federal Register/Vol. 56, No. 144/July 26, 1991/ Rules and Regulations/ 4.1.2 Accessible Site and Exterior Facilities: New Construction).
For a complete set of ADA guidelines relating to portable restrooms, please contact your local Preferred Vendor.
[/toggle][toggle title="Where can my portable restroom be placed?"]
Our Preferred Vendor will place your units at your event or job site per your instruction. They will make every reasonable attempt to accommodate your desire for specific placement on the unit. However, we will relocate the unit and notify you if it becomes necessary, so that we may service the unit safely.
[/toggle][toggle title="How do you cut down on the odors and germs within the unit?"]
Our Preferred Vendors have highly trained employees that will not only pump out the holding tank, but will clean the inner bowl of the unit and provide thorough janitorial service inside and out of the unit. They clean and sanitize the portable restrooms at each service, as well as provide a special sanitizing detergent in the water that also acts as a deodorizer to keep the unit smelling pleasant while reducing your exposure to germs.
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Curbside Collection FAQ
[accordion][toggle title="What is automated collection service?" state="opened"]
Automated collection service consists of specially-designed wheeled roll carts and automated collection vehicles with mechanical arms operated by the driver in the cab of the truck.
In an automated collection system, the mechanical arm grabs, lifts, empties, and returns the container to the ground without the roll cart being touched by the driver.
[/toggle][toggle title="What are the benefits of using roll carts for the collection of garbage and recycling?"]
- Increased convenience for residents: residents no longer need to make multiple trips to the curb
- Cleaner neighborhoods: roll carts create neater and litter-free neighborhoods
- Increased recycling: studies show that automated garbage collection programs increase recycling rates by up to 35 percent
- Worker safety: no need for garbage collectors to exit vehicles or to manually lift heavy containers
- Less expensive than manual collection service.
[/toggle][toggle title="Who will be affected by these new collection service changes?"]
Residents who receive solid waste collection service.
[/toggle][toggle title="When will the new service start?"]
Instruction packets will be delivered with the carts that will include the date your new service will start, collection days, and directions for properly setting out the containers.
[/toggle][toggle title="Will my collection day change?"]
Instruction packets will be delivered with the carts that will include the date your new service will start, collection days, and directions for properly setting out the containers.
[/toggle][toggle title="What about yard waste? Does it go into a cart?"]
Yard waste will continue to be collected manually at curbside, in containers provided by customers, or in bundles and/or bags. Tree limbs and hedge clippings should not be more than 4 feet in length and 6 inches in diameter. Also, yard waste volumes cannot exceed two cubic yards or 50 pounds.
[/toggle][toggle title="How and when will the roll carts be distributed?"]
Carts will be delivered before service is scheduled to begin.
[/toggle][toggle title="What size roll carts will be provided?"]
The dimensions of the roll carts are approximate:
- 96 Gallon Totter cart: 35.25” x 29.75” x 43.25”
- By comparison, the typical 32-gallon container which most people use for manual collection is 33 inches high by 26.5 inches wide by 26.5 inches deep.
[/toggle][toggle title="Why was the 96-gallon cart determined as the standard size for garbage?"]
Although some households may not regularly generate that amount of garbage, there are times (holidays, big purchases with a lot of packaging, entertaining etc.) when residents will need the full capacity. In order to be collected, all items must fit in the roll carts.
[/toggle][toggle title="What kinds of garbage can I put in the automated garbage cart?"]
All household garbage items may be placed in the cart. It is recommended that garbage items be bagged and tied first, then placed in the roll cart. This practice will keep your container cleaner and minimize odors. Do not load your container with ashes or coals, recyclable items, household hazardous chemicals or medical waste, tires, paint, or any yard waste such as bagged or loose grass, leaves or small branches.
[/toggle][toggle title="How do I dispose of garbage that will not fit in my 96-gallon roll cart?"]
Or, you can contact your Franchise Collector to request a Special Collection Service; there is a fee for this service.
[/toggle][toggle title="Can I use my own garbage cans for automated collection?"]
You must use the provided roll carts for garbage and recyclables. Automated collection requires a standardized, heavy-duty container that will work with the trucks’ mechanisms. Also, with the overwhelming variety available, it would be impossible to ensure the proper roll carts are being used unless they are supplied by the company.
[/toggle][toggle title="How do I use the roll carts?"]
There must be at least 3 feet of clearance around the roll cart at curbside in order for the trucks to be able to pick up the roll carts. Instructions on cart use and collection days will be provided with the carts when they are delivered.
[/toggle][toggle title="What if I want backdoor service but I do not qualify as disabled?"]
A fee for backdoor service may be negotiated directly.
[/toggle][toggle title="What if the cart needs repair?"]
Contact us and we will repair or replace a roll cart within three days from the date of request for repair, or on your next garbage collection day.
[/toggle][toggle title="What if my roll cart is stolen, lost, or missing?"]
Contact us, a Sheriff’s report will be filed, and a replacement roll cart will be delivered by the Franchise Collector within three days from the date of notification or on your next garbage collection day.
[/toggle][toggle title="If I move, should I take my carts with me?"]
No. The roll carts should remain at the address they were delivered.
[/toggle][toggle title="What do I do with my old trash cans?"]
Residents are encouraged to keep their old trash cans for yard waste or other household purposes. Unwanted cans can be placed curbside for collection the with a note asking your service provider to take the cans.
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